FAQs

Orders

Pre-order items will ship out within the time specified in the product description. Note that if you combine pre-order and in-stock items, we will wait and ship these together. If you would like us to ship the in-stock item sooner, please email us at hello@shopallenrose.com. Separate shipping fees may apply.

We want you to be highly satisfied with your purchase. If you change your mind about something you ordered, you may send it back for a refund or exchange within 14 days of receiving your order. Clothing items must be unwashed and unworn with tags attached and in their original packaging. Please email hello@shopallenrose.com with a brief description of the item(s) you wish to return, and we will get back to you within 2 business days. Swimwear, Banwood, Poppie Toys, Milton & Goose, and any item purchased with a discount greater than 15% will be considered FINAL SALE. 

If there is an issue with your order, we will do everything in our power to make it right. Please email hello@shopallenrose.com for assistance. In order for us to serve you more efficiently, please include your order number in the subject line. 

Shipping

Turnaround time may vary throughout the year, depending on order volume or other factors. Our current processing time for orders is 1-3 business days. If you need your order by a certain date, please feel free to email us at hello@shopallenrose.com, and we will do our best to accommodate you. 

Domestic orders are shipped via USPS First Class Mail, and typically arrive within 2-7 business days from when they are scanned. An email will automatically be sent to you when your shipping label is created. Tracking information should be updated within 24 hours, and may be accessed through the link provided in your email. For orders shipping to Canada, we estimate arrival within 7-21 days of departure.

We offer free first-class shipping to all U.S. customers on orders $30+. For orders that do not meet this threshold, we offer a flat rate price of $5.00. Need your item sooner? Priority shipping is available for an affordable flat rate of $8.00. Our rate for orders shipping to Canada is $20.00.

At this time, we only offer shipping to the U.S. and Canada. Please contact us directly at hello@shopallenrose.com for shipping estimates and assistance placing an International order outside of these countries.

Other Questions

If you have any additional questions, please feel free to contact us directly at hello@shopallenrose.com or by visiting our contact page.