FAQ – Allen Rose

Frequently Asked Questions

At Allen Rose, we’re here to make your shopping experience as smooth and joyful as possible. Whether you're wondering about shipping times, pre-orders, or return policies—we’ve gathered the most common questions below to help you find quick answers.

Still need help? Don’t hesitate to reach out to us at hello@shopallenrose.com—we're always happy to assist!

Our standard processing time is 2–3 business days before orders ship. Processing time may vary during peak periods, but we always aim to get your order out as quickly as possible.

If you need your order by a specific date, please email us at hello@shopallenrose.com, and we’ll do our best to accommodate your request.

When will I receive my order?

Pre-order items will ship during the estimated window noted in the product description. If your order includes both pre-order and in-stock items, they’ll ship together once everything is available.

Need your in-stock items sooner? No problem—just email us at hello@shopallenrose.com to request split shipping. Additional shipping fees may apply.

How are pre-orders handled?

We offer free U.S. shipping on orders $50+. For orders under $50, standard shipping is $8, or $15 for expedited shipping.

Some oversized items or items that ship directly from a brand manufacturer may incur additional shipping fees, which will be noted at checkout. Have questions? Email us anytime at hello@shopallenrose.com.

How much is shipping?

Do you ship internationally?

We're happy to assist with international orders. Please email hello@shopallenrose.com for a shipping estimate and help placing your order.

How long does shipping take?

Once shipped, U.S. orders typically arrive within 2–5 business days via USPS First Class or UPS Ground.

You’ll receive an email with tracking information as soon as your shipping label is created. Tracking usually updates within 24 hours.

We want you to love everything you order from Allen Rose. If something isn’t quite right, we accept returns or exchanges within 14 days of delivery, unless Final Sale is specified at the time of order.

Items must be unworn, unwashed, and in original packaging with tags attached.

To start a return, email us at hello@shopallenrose.com with your order number and a brief description of the item(s). We’ll respond within 2 business days.

Please note: Items purchased with a discount of more than 15% are final sale and not eligible for return.

Can I cancel or return my order?

What if there’s an issue with my order?

We’re here to help! If there’s a problem with your order, email us at hello@shopallenrose.com, and we’ll make it right.

For faster service, please include your order number in the subject line.

Is my payment information secure?

Yes. Allen Rose uses Shopify as our exclusive payment processor. Shopify is certified Level 1 PCI DSS compliant, which means your payment information is handled with the highest level of security and encryption.