FAQ

Orders

We want you to be highly satisfied with your purchase. If you change your mind about something you ordered, you may request a refund or exchange within 14 days of receiving your order.

Clothing items must be unwashed and unworn with tags attached and in their original packaging. Swimwear, Banwood, Poppie Toys, Milton & Goose, and any item purchased with a discount greater than 15% will be considered FINAL SALE. 

TO REQUEST A RETURN OR EXCHANGE, PLEASE VISIT OUR SELF-SERVICE RETURNS CENTER HERE.

If there is an issue with your order, we will do everything in our power to make it right. Please email hello@shopallenrose.com for assistance. In order for us to serve you more efficiently, please include your order number in the subject line. 

Pre-order items will ship out within the time specified in the product description. Note that if you combine pre-order and in-stock items, we will wait and ship these together. If you would like us to ship the in-stock item sooner, please email us at hello@shopallenrose.com. Separate shipping fees may apply.

Shipping

Turnaround time may vary throughout the year, depending on order volume or other factors. Our current processing time for orders is 2-4 business days. If you need your order by a certain date, please feel free to email us at hello@shopallenrose.com, and we will do our best to accommodate you. 

Domestic orders are shipped via USPS First Class Mail, and typically arrive within 3-7 business days from when they are scanned. An email will automatically be sent to you when your shipping label is created. Tracking information should be updated within 24 hours, and may be accessed through the link provided in your email. For orders shipping to Canada, we estimate arrival within 7-21 days of departure.

Due to increased demand during the pandemic, the US Postal Service and other couriers have increased their commercial rates. As a result, we have had to modify our shipping fees.

US Shipping: We offer a flat rate fee of $7 for all orders under $100. For orders $100+, we offer FREE first-class shipping.

Need your item sooner? Priority shipping is available for an affordable flat rate of $12.00.

Canada Shipping: We offer a flat rate fee of $20 for all orders shipping to Canada.

At this time, we only offer shipping to the U.S. and Canada. Please contact us directly at hello@shopallenrose.com for shipping estimates and assistance placing an International order outside of these countries.

Other Questions

If you have any additional questions, please feel free to contact us directly at hello@shopallenrose.com or by visiting our contact page.